Job Description

Your Career, Unlimited Potential

Our exceptional, well-established audiology practice is seeking a full-time Hearing Aid Technician to join our patient-centered team. The ideal candidate is highly motivated, compassionate, detail-oriented, and thrives in a fast-paced setting with a can-do attitude—ready to jump in wherever needed. You’ll regularly travel between our Monroeville, Penn Hills, and Harmarville offices and work a 5-day-a-week, 8-hour schedule (Monday–Friday) . Our team is dedicated to superior patient care in a friendly, upbeat environment.

We’re looking for someone who brings a smile, tackles obstacles cheerfully, stays organized, communicates clearly, and is comfortable with technology. You should be able to work independently and collaborate closely with others—all while showing genuine compassion for our patients. Reliable transportation is required .

Why work for us?

Top Reasons

• Join a locally owned, well-respected practice founded in 1949.
• Be part of a talented team that nimbly leads industry changes.
• Intensely patient-centered care.
• A rewarding healthcare career you’ll be proud of, not just a job.
• Competitive compensation and outstanding benefits, with rapid growth potential.
• Enthusiastic team spirit, efficient protocols, and strong management support.
• Set schedule: 5 days per week × 8 hours per day (no evenings/weekends).
• We promote from within and are genuinely loyal to our team members

Job Duties & Responsibilities

• Hearing aid care: Clean, check, and perform minor in-office repairs; conduct otoscopy and listening checks.
• Patient support: Deliver basic device counseling (daily wear/care, feedback/whistling tips); pair HAs to phones/apps/accessories; provide quick “how-to” guides (Apple/Android).
• Troubleshooting & repairs: Triage devices; complete in-warranty fixes or coordinate manufacturer repairs; for out-of-warranty items, invoice and ship to manufacturer.
• Check-ins & updates: Check in new HAs and remove from sleep mode; update firmware; replace rechargeable batteries and record serial changes in Counsel Ear (CE).
• Clinic readiness: Stock domes, filters, batteries, specula, wipes, and other supplies in tech and provider rooms; clean equipment (UV filters/tubing/vac tips); keep booth cords organized.
• Operations support: Send/track orders, repairs, and returns; maintain patient files and assist with clerical tasks; help Office Managers with inventory, light cleaning of waiting areas, shredding, stuffing envelopes, and preparing test-drive folders.
• Appointment prep: Assemble superbills and ensure rooms are stocked.
• Team mindset: Proactively ask, “Can I help the provider and take a patient for them?” when appropriate.

Requirements

• High school diploma or equivalent.
• Proficient with Microsoft Word and Excel; comfortable learning clinical software (e.g., Counsel Ear).
• Comfort with smartphones/Bluetooth and basic technical troubleshooting.
• Exceptional communication, organization, and attention to detail.
• Ability to work independently and cooperatively in a patient-facing setting.
• Reliable transportation for daily travel between Monroeville, Penn Hills, and Harmarville.

More than just competitive pay and benefits, our total package supports you professionally, personally, and financially—because we believe you’re at your best when you have what you need to thrive.

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