Business Intelligence Data Analyst
United States
About Us
At SimplePractice, we are improving access to quality care by equipping health and wellness clinicians with all the tools they need to thrive in private practice.
More than 250,000 providers trust SimplePractice to build their business through our industry-leading software with powerful tools that simplify every part of practice management. From admin work to clinical care, our suite of innovative solutions work together to reduce administrative burden—empowering solo and small group practitioners to thrive alongside their clients.
Recognized by MedTech Breakthrough as the Best Practice Management Solution Provider in 2024 and the Digital Health Awards in 2023, SimplePractice is proud to pave the future of health tech.
The Role
We are looking for a skilled and analytical Business Intelligence Data Analyst with 3+ years of experience to join our Customer Success team. In this role, you will turn data into insights to drive decisions, improve customer outcomes, and help scale our Customer Success operations. Your expertise in SQL and data storytelling will be key to identifying trends, supporting key initiatives, and building impactful dashboards and reports.
Responsibilities
Partner with Customer Success leadership to define, track, and analyze key performance indicators (KPIs)
Build and maintain SQL-based queries, reports, and dashboards using BI tools (e.g., Tableau, Looker, PowerBI)
Translate business needs into analytical frameworks and actionable insights
Monitor and report on customer engagement, retention, onboarding, and different channel (phone, chat, email) support metrics
Collaborate cross-functionally with Product, Engineering and Data Engineering teams to access and model relevant data
Ensure data accuracy, integrity, and consistency across reporting sources
Desired Skills & Experience
A bachelor's degree in Computer Science, Information Systems, Data Science, Business Analytics, or a related field (Masters degree preferred) .
6+ years of experience in a data analyst, business intelligence, or related role
Advanced SQL skills and experience working with relational databases
Hands-on experience with BI/reporting tools (e.g., Tableau, Looker, Power BI)
Strong analytical thinking and ability to distill complex data into clear insights
Experience working with or supporting Customer Success, Customer Experience, or similar customer-facing teams
Excellent communication and stakeholder management skills
Ability to work independently and manage multiple priorities in a fast-paced environment
Bonus Points
Experience with customer lifecycle analysis
Familiarity with dbt, Snowflake, or cloud data warehouses
Base Compensation Range
$100,000 - $125,000 annually
Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay.
The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors.
Benefits
We offer a competitive benefits program including:
Medical, dental, vision, life & disability insurance
401(k) plan with company match
Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays
Mental health resources
Paid parental leave & Backup Care
Tuition reimbursement
Employee Resource Groups (ERGs)
California Job Applicant Privacy Notice
Thank you for your interest in opportunities at SimplePractice LLC (“SimplePractice” or “us” or “we” or “our”). Please note that when you submit your resume or application materials to us for employment purposes, you are subject to the SimplePractice California Job Applicant Privacy Notice.
For more information about our privacy practices, please contact us at privacy@simplepractice.com.
...Technical/Engineering Recruiter What you can expect from us: Partner with the areas leading technology and engineering consultancy and work for a well-established, stable company with a 30-year presence in Central Ohio. This is a junior to mid-level recruiting...
...service standards by providing customers with prompt, quality coffee selection, purchase, and preparation. Demonstrate the company's... ...experience Ability to complete Initial Store Training and pass barista certification with a score of 90% or better Ability to...
...We are seeking mid-level Construction Foremen to grow in an exciting career with our team across the Central and Southeast United States. Apply in a city near you. Gregory Construction is a Christian principled, industry-recognized, award winning provider of construction...
Title: Marketing AnalystLocation: MidtownOrg Unit: PO MarketingWork Days: Monday-FridayWeekly Hours: 35.00Exemption Status: ExemptSalary... ...analyze performance across digital channels including paid search, display, social media, email, and organic search through a combination...
...roject Manager Electrical Construction Company: Client of Brave New World Search Group Location: Sarasota, FL Full-time On-... ...site Travel as needed Role Summary Own electrical projects from kickoff to closeout. Youll drive scope, budget, schedule...