Call Center Agent Job at Recruiting Lion Solutions, Tulsa, OK

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  • Recruiting Lion Solutions
  • Tulsa, OK

Job Description

This is a remote position.

CALL CENTER AGENT

CUSTOMER SERVICE (REMOTE OMNICHANNEL)

Recruiting Lion Solutions is searching for a talented Call Center Agent ready to deliver exceptional service in the fast-paced world of telecommunications. This fully remote role supports a major telecom provider and requires someone who thrives in a dynamic environment where every call, chat, and email is an opportunity to create a positive customer experience. If you’re dependable, tech-savvy, and passionate about helping people, this is your chance to shine.


What You’ll Do

  • Handle inbound/outbound calls, email, chat, and omnichannel customer interactions with professionalism and empathy.


  • Deliver outstanding customer service while resolving account inquiries, login issues, access problems, and general troubleshooting needs.


  • Answer billing questions, help customers understand charges, and process account updates.


  • Provide light upselling when appropriate by identifying customer needs and recommending available services.


  • Maintain accurate and detailed documentation in the system for each interaction.


  • Follow telecom guidelines, company processes, and performance expectations to ensure quality service.


Qualifications

  • 4+ years of customer service experience, with at least 2 years in a call center environment within the last 7 years.


  • Ability to type 30+ words per minute.


  • Proficient in Microsoft 365 (Outlook, Teams, Word, Excel).


  • Strong communication skills with a professional, friendly tone.


  • Ability to handle high-volume multitasking across multiple platforms (calls, emails, chats).


  • Basic technical troubleshooting skills and comfort navigating multiple systems.


  • Dependable, punctual, and focused, especially in a work-from-home environment.


  • Reliable home setup: high-speed internet, compatible computer/laptop, quiet workspace, and preferably a hardwired connection.


  • Must pass a criminal background check.


What the Job Offers

  • Full-time remote position


  • $15.00–$17.00 per hour, paid bi-weekly


  • Full company benefits


  • Schedule availability required between 7:00 AM – 7:00 PM, Sunday through Monday


  • Weekend availability required


  • Two consecutive days off


  • Stable environment with long-term career growth opportunities


  • Supportive team culture with continuous training and development


Ready to Join the Pride?

If you’re committed, experienced, and eager to deliver exceptional support in the fast-moving telecommunications jungle, we want to welcome you into our pride. Let’s ROAR together.



Recruiting Lion Solutions is an Equal Opportunity Employer 





Job Tags

Bi-weekly pay, Hourly pay, Full time, Remote work, Weekend work,

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