Job Description

Ready to Make an Impact in Healthcare? Join Serenity. 

Want to be part of something meaningful without a clinical background? This is your moment. At Serenity Healthcare, we’re transforming mental wellness with compassion, innovation, and a people-first approach. 

No Healthcare Experience? No Problem. 

We’re not looking for medical backgrounds — we’re looking for calm, clear communicators who know how to solve problems and keep things moving. If you’re steady under pressure, thrive in a fast-paced environment, and genuinely care about helping others, you’ll feel right at home. Bring your focus, empathy, and drive — we’ll train you on the rest. 

The Role: Call Center Representative | Fort Worth, TX

As a Call Center Representative, you’ll connect with potential patients who’ve expressed interest in starting their healing journey but may be uncertain or hesitant. With a blend of empathy and confident follow-up, you’ll gently guide them toward booking their first appointment—turning leads into lasting patient relationships. 

What You’ll Be Doing: 

• Gently guide hesitant patients to book their first appointment with care & empathy 

• Convert new leads into patients with confident, results-driven follow-up 

• Schedule, adjust, and cancel appointments with accuracy 

• Act as a liaison between established patients and their provider 

• Working with other healthcare professionals to ensure seamless patient care 

• Provide information about healthcare services, procedures, and policies 

• Handle patient concerns, complaints, and questions promptly and professionally 

• Follow protocols for managing patient inquiries and issues 

• Resolve patient issues, offer solutions, and escalate when needed 

• Verifying patient information, insurance details, and eligibility 

• Accurately enter and update patient info in the EMR system 

• Other duties as assigned 

What You Need: 

• High School Diploma or GED 

• Proven experience in a high-volume customer service industry 

• Excellent verbal and written communication 

• Proficiency with MS Office applications a plus 

• Basic math skills 

Why You’ll Love Working at Serenity: 

• Starting at $16.50/hour with growth opportunities to $19.50/hour within six months 

• Additional $1.00 per hour differential pay for fluent bilingual Spanish/English speakers (must pass in-house assessment) 

• Luxe-level benefits: We cover 90% of medical, dental & vision  

• 401(k) – because your future deserves self-care too  

• 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge  

• Flexible Shift Hours 

Who We Are:  

Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare.  

Serenity Healthcare is an equal opportunity employer – if you’re qualified, you’re welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.   

You will need to attend four consecutive 40-hour weeks for training; after you may choose full-time or part-time.

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