Customer Support Agent (Night Shift) Job at GAN, Las Vegas, NV

cklqYllWTHltTHY5akpTQTZ5QzZYcEtIREE9PQ==
  • GAN
  • Las Vegas, NV

Job Description

The Job in a Nutshell

Join our dynamic Customer Services Team as a Customer Support Agent and play a pivotal role in enhancing the overall customer experience at GAN! In this role, you will collaborate with a dedicated team to provide top-notch support, address user-reported issues, and elevate the general user experience. Your responsibilities will extend to working closely with customer service colleagues, team managers, and GAN casino clients to ensure the highest level of customer satisfaction. Embark on a rewarding journey with us, where your contributions will make a meaningful impact on our commitment to delivering unparalleled customer service and maintaining strong client relationships.

A Sneak Peek into Your Role

  • Provide exceptional support through phone, live chat, and email, ensuring a positive customer experience.
  • Address and resolve B2B issues with expertise, offering insights into our comprehensive range of services.
  • Conduct daily monitoring to detect and prevent fraud across both B2C and B2B operations.
  • Collaborate seamlessly with technology departments, both in-house and third-party, to address technical issues related to customers and products.
  • Vigilantly monitor website availability and functionality, promptly alerting relevant parties to any performance or accessibility concerns.
  • Assist customers in processing deposits and withdrawals, ensuring smooth financial transactions.
  • Contribute to the testing process for new products and services, ensuring a seamless rollout.

You’re good at

  • Demonstrating proficiency in MS Office and Jira.
  • Navigating technical intricacies, showcasing expertise in online troubleshooting.
  • Exhibiting superb written and verbal English communication skills.
  • Excelling in precision multitasking, perfectly suited for our shift-based, hourly position (flexibility across days).
  • Prior experience with working overnight / graveyard hours.
  • Delivering a customer-centric experience through a friendly, patient demeanor.
  • Balancing self-motivation with a team-player ethos, accompanied by leadership potential. Applying high emotional intelligence (EQ) to enhance workplace dynamics.
  • Swift decision-making and a proactive approach to taking initiative.
  • Thriving in fast-paced, deadline-oriented environments. Approaching challenges with a solutions-oriented mindset, complemented by meticulous attention to detail.
  • Adapting seamlessly to diverse client corporate cultures.
  • Crafting strategic plans with a focus on precise tactical execution.
  • Bringing previous experience in online gaming/gambling/sports betting (considered a significant advantage).
  • Demonstrating familiarity with customer fraud management practices (a definite asset).

Think of this job ad as more of a friendly guide than a rigid 'must-have' list. We're well aware that no one will tick all the boxes, so feel free to apply even if you're not a perfect match – we love close matches too!

Recruitment flow

  • Interview & Testing - Second Interview - Offer
  • Start date: ASAP
  • Salary: $19.00 per hour
  • Recruiting from Las Vegas, Nevada
  • Graveyard Schedule: 11:00PM - 8:00AM Friday through Tuesday (Wednesday & Thursday OFF)

We are an equal-opportunity employer, and we value diversity. Our diverse backgrounds, experiences, characteristics, and traits make us better at serving customers. So please, come as you are!

Location

Must live in Las Vegas, Nevada

Job Tags

Hourly pay, Live in, Immediate start, Shift work,

Similar Jobs

Careerly

Low Voltage Technician ($50-65k/yr) Job at Careerly

 ...Low Voltage Technician ($5065k/yr) Brooklyn Healthcare Technology Company seeking experienced Low Voltage Technician to support customer sites, including installation and service of CCTV, alarm, and access control systems. Minimum 2 years of low voltage experience... 

NP Now

Neurosurgeon - $1,100.000 - 3 physicians Job at NP Now

 ...Physician led non-profit Health System seeks a Neurosurgeon 2 hours east of Dallas TX! and 2 hours from Little Rock Arkansas Caring and warm Texas town - words cant describe how wonderful and welcoming these people are!! ****@*****.*** -(***) ***-**** This... 

Intermountain Health

General Orthopedic Surgeon Job at Intermountain Health

 ...read on to learn more. **About this role.** As an Orthopedic Surgeon at our Orthopedic Care Clinic, you'll work with a team of 10 highly...  ...support. Great team dynamic!+ The hospital is a Level III Trauma Center and an accredited Chest Pain Center.**How we'll support... 

Gardner's Landscape Nursery Inc.

Nursery Worker Job at Gardner's Landscape Nursery Inc.

 ...Full Time: Yes Number of Workers Requested: 5 Job Duties:...  .... Products must be handled carefully to prevent damage. Work is done...  ...but not limited to assault, child molestation, sex or drug-related...  ...Nursery, and Greenhouse Experience Required: Yes Months of... 

Apptad Inc

Senior Power BI Developer Job at Apptad Inc

 ...Job Location: Boulder, Colorado (Onsite role from day one) Job Duration: Long Term Job Description: Primary Tool: Microsoft Power BI (Desktop, Service, Premium) Data Sources: Databricks, Oracle ADW, Oracle Fusion ERP Languages: SQL, DAX, Power Query...