Job Description

Job Title: Data Operator (Contact Center Concierge Desk)

Job Type: 11+ Month Contract (with potential to extend or convert to full-time)

Location: Onsite Indianapolis, IN (Downtown) (ONSITE, so local candidate only)

Interview Process: Phone screening followed by an in-person interview

Job Overview

We are seeking an Inbound Call Center Representative to support a high-volume helpline for a public-facing program. This role focuses on answering inbound calls, routing callers appropriately, performing accurate data entry, and handling clerical and administrative support tasks. The position is fully onsite and requires strong communication skills, attention to detail, and professionalism when interacting with the public.

Key Responsibilities

• Answer inbound toll-free helpline calls promptly and professionally
• Record caller details accurately using client contact forms and internal systems
• Transfer calls to available counselors or provide assistance when counselors are unavailable
• Perform daily data entry and maintain accurate client contact records
• Prepare mailing labels, assemble information packets, and complete document copying as needed
• Manage voicemail messages related to information requests and route callbacks appropriately
• Assist with assembling training, presentation, and outreach materials
• Monitor office supply levels and notify management when materials are low
• Maintain a clean, organized work area and assist with deliveries and inventory
• Support special projects such as mailings, email outreach, list updates, and message recordings
• Perform other duties as assigned by office management

Work Environment & Expectations

• Standardized tasks with required completion of job-specific training
• Frequent telephone communication with the public and internal staff
• Strict adherence to policies, procedures, and applicable regulations
• High emphasis on accuracy, confidentiality, and clear communication

Responsibility & Accountability

• Provide accurate and reliable information to callers
• Maintain precise records, files, and documentation
• Ensure timely completion of assigned tasks
• Exercise sound judgment, as errors may impact public trust and program credibility

Qualifications

Required:

• High School Diploma or GED
• Minimum 2 years of experience with data entry
• Minimum 2 years of professional communication experience (phone-based preferred)
• Strong verbal communication and listening skills
• Basic computer proficiency and attention to detail

Preferred:

• Prior call center or customer service experience
• Additional education or relevant administrative experience

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