Job Title: Dispensary General Manager | Reports to: Dispensary Area Manager | Location:
Key Responsibilities:
Create and enforce dispensary SOPs
Create OMMU accounts for team members and train staff on dispensation and patient allotments
Create scheduling & zoning charts according to operational needs
Submit weekly payroll
Determine time off approvals - approve or deny based on future scheduling needs
Address and correct client escalations
Report overall client concerns and feedback
Perform store opening and closing procedures (such as register preparation, morning and closing inventory, inventory reconciliation, ATM cash refill and reporting)
Accept product transfers and delivery
Ensure that each patient receives outstanding guest service by providing guidance, solutions and a friendly environment
Analyze and measure sales trends; develop and implement plans to maximize sales
Train, supervise, and evaluate all departmental employees to assure compliance with departmental SOPs
Engage with and inspire store team members to achieve maximum performance
Ensure departmental compliance with the Medical Use of Marijuana Program and HIPPA regulations, including confidentiality, training, patient record keeping, creation, review, and submission of reports, and preparation of policies and procedures.
Ensure compliance with all policies and procedures through regular store management and staff meetings, store walk-throughs, monthly one-on-one meetings with team members and audits
Conduct and oversee dispensary audits
Partner with brand management for proper training on individual brands and products
Ensure proper management of pre-packaged inventory and inventory movement between the vault and dispensing stations
Partner with the Human Resources department to take disciplinary actions when required and discuss potential promotions or role changes
Ensure a clean and organized dispensary for our patients
Contribute to a positive and inclusive work environment
Oversee and ensure cash management procedures are followed. Including: transacting, opening, closing, depositing, reporting, maintaining, and reconciling cash
Engage and coordinate with managers in all departments to ensure the dispensary runs smoothly. Including: delivery, cultivation, and security.
Stay informed and knowledgeable about state and local laws, regulations, and industry news
Continually evaluate and react to performance issues
Report any staffing needs or concerns to Human Resources
Provide problem resolution to facilitate faster improvements and improved working relations
Flexible availability (please provide requests or restrictions in the application accurately)
Must be capable of lifting 50 lbs, standing, sitting, kneeling, and bending, as well as performing other physical duties regularly for extended periods.
Open availability and reliability; especially during high-volume days (weekends, holidays and new product drop days).
Able to work cohesively with a team and can pivot as needed.
Other duties as assigned by management.
Starting wage: $65,000 per year. The Flowery offers benefits, paid time off accruals and paid holidays to all full-time employees.
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