Job Description

Acara Solutions is seeking an Inside Sales & Customer Success Specialist to join our client on a Full Time Direct Hire opportunity available in Richmond TX

$20.00/hr. payrate

Monday - Friday

8-5

Overview:
We are seeking a motivated, relationship-driven professional to join our team in a hybrid role that blends inside sales with advanced customer service. This position is ideal for someone who thrives on building long-term client relationships, identifying new sales opportunities, and ensuring customer satisfaction through proactive support and problem-solving.

Key Responsibilities:

• Manage inside sales activities, including qualifying leads, preparing quotes, and helping to close sales opportunities.
• Serve as the primary point of contact for key accounts, ensuring prompt resolution of customer inquiries, escalations, and complex service needs.
• Develop strong, consultative relationships with customers to understand their business needs and provide tailored solutions.
• Collaborate with the operations, logistics, and technical teams to ensure seamless order fulfillment and post-sale support.
• Conduct account reviews to identify upselling, cross-selling, and retention opportunities.
• Maintain accurate records of sales activities, customer interactions, and account details in the CRM system.
• Track and report on sales pipeline, account health, and customer satisfaction metrics.
• Support the development of proposals, contracts, and customer presentations.
• Act as a liaison between customers and internal departments to advocate for client needs and ensure service excellence.

Job Requirements

Required Skills / Qualifications:

• High School Diploma
• 3 years minimum experience in inside sales, account management/customer success.

Preferred Skills / Qualifications:

• Strong interpersonal and communication skills, with the ability to build trust and rapport.
• Proven track record of achieving or exceeding sales and service goals.
• Skilled in conflict resolution, problem-solving, and handling escalated customer issues.
• Proficiency with CRM platforms (Salesforce, HubSpot, or similar) and Microsoft Office Suite.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.

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