Job Description
Title : IT Service Management Engineer
Location : Eagan, MN | Hybrid
Job Type : Contract
Compensation : $55 - $70 p/h W2
Industry: Health Insurance
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About the Role We are seeking an experienced
IT Service Management (ITSM) Engineer to support a major healthcare insurance provider in enhancing and automating their IT service delivery. This role is ideal for a self-driven professional with a strong background in ITSM platforms, process automation, and cross-functional collaboration. You will play a key role in optimizing service workflows and driving operational efficiency during a platform migration initiative.
Job Description As an ITSM Engineer, you will be responsible for designing, configuring, and automating ITSM tools and workflows. You will collaborate with stakeholders to ensure IT services are delivered efficiently and aligned with business needs. This role involves working with modern ITSM platforms, integrating systems, and mentoring junior team members.
Key Responsibilities: - Design, document, and implement ITSM solutions tailored to organizational needs.
- Collaborate with stakeholders to develop innovative service delivery workflows.
- Automate ITSM processes to enhance scalability and efficiency.
- Define integration requirements between ITSM platforms and enterprise systems.
- Provide guidance and training to IT staff and end-users on ITSM tools and best practices.
- Monitor KPIs and metrics to identify areas for continuous improvement.
- Offer mentorship and technical support to junior team members.
- Participate in on-call rotations, including occasional after-hours and weekend support.
Qualifications Required Qualifications: - 3+ years of professional experience in IT Service Management.
- Hands-on experience with ITSM platforms such as TeamDynamix, Jira, or ServiceNow.
- Strong understanding of ITSM processes (incident, change, release, configuration).
- Proven ability to automate workflows and improve service efficiency.
- Excellent communication and stakeholder engagement skills.
- Experience analyzing ITSM metrics and implementing improvements.
- Familiarity with cloud computing environments.
- Ability to work independently and collaboratively in a team setting.
- Exposure to DevOps practices and tools.
- Demonstrated resilience and problem-solving capabilities.
Preferred Qualifications: - Expertise in CMDB management, including CI relationships and discovery processes.
- Experience with hybrid infrastructure (cloud and on-premises).
- Basic SQL skills for reporting and CMDB data analysis.
- Strong attention to data accuracy and system integrity.
- Experience with ITSM platform integrations and discovery tools.
- Familiarity with Device42 software.
- Background in AI and automation for process optimization.
- Experience with platform migrations (e.g., ServiceNow to TeamDynamix) is a plus.
Benefits Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary:
How to Apply Take the first step on your new career path!
To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps! For questions or more information about this role, please call our office at (651) 772-9225.
Equal Opportunity Statement As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
Job Tags
Contract work, Work at office,