Loyalty Ambassador Job at Corporate Office, Hot Springs, SD

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  • Corporate Office
  • Hot Springs, SD

Job Description

Location

The Omni Homestead Resort & Spa

Our employees are what make The Omni Homestead Resort & Spa what it is. Since 1766 theyve helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia we are a four-season resort that boasts superb restaurant dining experiences championship golf spa winter sports and numerous other activities ideal for families and corporate outings.

The Omni Homestead Resort & Spas associates enjoy a dynamic and exciting work environment comprehensive training and mentoring along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect gratitude and empowerment day in and day out. If you are a friendly motivated person with a passion to serve others the Omni Homestead Resort & Spa may be your perfect match.

Job Description

The Loyalty Ambassador is responsible for developing relationships with our Select Guest members and act as a point of contact for them.

Responsibilities

  • Associate must be flexible with their shifts.
  • Associate must work closely with management and subordinates stimulating motivation and sense of group satisfaction.
  • To liaise with Front Office/ for details of groups VIPs Select Guest promotions and packages.
  • Communicate directly with guests both in person and by telephone.
  • Provide information on facilities services events attractions and have knowledge of the surrounding areas restaurants and points of interest.
  • Provide travel routes and transportation services area maps brochures and other literature.
  • Arrange amenities tickets bookings appointments and reservations for guests.
  • Schedule pre-arrival calls accordingly and spot checks proper execution
  • Create relationships with current and prospective Select Guest members and follow through with any complaints.
  • Act as the point of contact for all Select Guest members for this property and communicate any special needs to the Operations team.
  • Conduct monthly Loyalty Ambassador meetings with the Operations team.
  • Lead training for new associates on the Select Guest programs as appropriate for each job function.

Qualifications

    • Must have an experience of a Concierge role at least three to four years within the hospitality industry.
    • Excellent oral and communication skills
    • Computer proficiency
    • Excellent knowledge of local community and surrounding areas.
    • Excellent problem solving skills.
    • Excellent organizational skills
    • Must be computer literate understanding and operate basic office equipment: fax machine copier phones and radio.
    • Must be able to operate Open Table Resort Suite Opera PMS software programs.
    • Must be able to multi-task and handle guest concerns according to a 5-diamond service level.

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: and the following link is the

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email to .

Job Tags

Work at office, Local area, Flexible hours,

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