Job Description

Location

The Omni Homestead Resort & Spa

Our employees are what make The Omni Homestead Resort & Spa what it is. Since 1766 theyve helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia we are a four-season resort that boasts superb restaurant dining experiences championship golf spa winter sports and numerous other activities ideal for families and corporate outings.

The Omni Homestead Resort & Spas associates enjoy a dynamic and exciting work environment comprehensive training and mentoring along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect gratitude and empowerment day in and day out. If you are a friendly motivated person with a passion to serve others the Omni Homestead Resort & Spa may be your perfect match.

Job Description

The Loyalty Ambassador is responsible for developing relationships with our Select Guest members and act as a point of contact for them.

Responsibilities

• Associate must be flexible with their shifts.
• Associate must work closely with management and subordinates stimulating motivation and sense of group satisfaction.
• To liaise with Front Office/ for details of groups VIPs Select Guest promotions and packages.
• Communicate directly with guests both in person and by telephone.
• Provide information on facilities services events attractions and have knowledge of the surrounding areas restaurants and points of interest.
• Provide travel routes and transportation services area maps brochures and other literature.
• Arrange amenities tickets bookings appointments and reservations for guests.
• Schedule pre-arrival calls accordingly and spot checks proper execution
• Create relationships with current and prospective Select Guest members and follow through with any complaints.
• Act as the point of contact for all Select Guest members for this property and communicate any special needs to the Operations team.
• Conduct monthly Loyalty Ambassador meetings with the Operations team.
• Lead training for new associates on the Select Guest programs as appropriate for each job function.

Qualifications

• • Must have an experience of a Concierge role at least three to four years within the hospitality industry.
  • Excellent oral and communication skills
  • Computer proficiency
  • Excellent knowledge of local community and surrounding areas.
  • Excellent problem solving skills.
  • Excellent organizational skills
  • Must be computer literate understanding and operate basic office equipment: fax machine copier phones and radio.
  • Must be able to operate Open Table Resort Suite Opera PMS software programs.
  • Must be able to multi-task and handle guest concerns according to a 5-diamond service level.

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: and the following link is the

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