Position Summary
CCA Primary Care provides primary care for complex patients with disabilities and frail elders in their home, virtually, or at one of our clinic locations. We are an interdisciplinary care team consisting of APCs, physicians, behavioral health clinicians, nurses, medical assistants, rehab, and administrative staff.
The Clinical Support Coordinator provides day to day administrative support to the care team including but not limited to coordinating outgoing referrals to specialists and VNA agencies, scheduling patient appointments, scanning and filing documents, front desk support, sending correspondence, answering phone calls and any other administrative tasks needed as determined by the care team to ensure patients receive timely and high-quality care.
Supervision Exercised: No
Essential Duties & Responsibilities
Intake calls from members, families, caregivers, providers, facilities, and agencies, accurately documenting in the medical record and routing appropriately.
Coordinate outgoing referrals to VNA agencies and specialists by ensuring external facilities receive required paperwork in a timely manner, follow-up to ensure acceptance and assist with scheduling appointments for our patients when needed.
Schedule appointments for patients including coordinating new patient visits, annual physicals, and hospital discharge follow-ups following practice protocols and/or expectations.
Provide front desk support when scheduled, including but not limited to checking patients in and out for their visits, completing insurance eligibility checks, and contacting transportation when needed.
Draft correspondence as requested by care team such as Jury Duty letters, Utility shutoff protection letters, and Letters of Medical Necessity.
Obtain medical records or discharge summaries for patients as needed from outside facilities.
Monitor incoming faxes and save documents appropriately in the medical record, routing appropriately for review/signature/completion based on the type of document.
Complete reminder calls for upcoming visits.
Fax documents and/or prescription orders to pharmacies at request of clinicians.
Conduct test calls via telehealth technologies (video, chat) to ensure patients are able to connect successfully for telehealth appointments.
Working Conditions
Standard office conditions.
Required Education
High School Diploma/GED
Desired Education
Associates degree
Required Experience
1-2 years related experience either in a healthcare or medical office setting
Required Knowledge, Skills & Abilities
Ability to prioritize workload and manage multiple projects simultaneously
Microsoft Office (Outlook, Excel, Word, PowerPoint, Teams)
Ability to problem solve with minimal supervision.
Excellent written and verbal communication skills.
Excellent organizational skills.
Knowledge of medical terminology.
Able and willing to embrace change to support process improvement initiatives.
Must be a Team player
Experience in working with Electronic Medical Records (EMRs)
Required Language(s)
English
Desired Language(s)
Bilingual in Spanish preferred
Bilingual in Hattian Creole, Brazilian Portuguese, Portuguese, or any other commonly spoken language
...experienced retailers who have built tools that have written millions and millions of schedules. Our retail experience has helped us develop solutions and approaches that address the unique challenges and opportunities of specialty retail, while also differentiating us in...
...be to ensure legal and regulatory compliance with all Health, Safety & Security requirements and to promote and ensure a safe workplace... ...Founders Mentality. Being the Health, Safety & Security Manager for Bacardi, Catao is: Leads the design and implementation...
...REQUIREMENTS: This is an IN-PERSON POSITION. Candidates who are remote should not apply. Bachelor's Degree is REQUIRED. MATH Tutors: ~ Huntington Learning Center is hiring in-person, part-time tutors who have expertise and experience tutoring math topics from...
...Job Title: Apartment Maintenance Technician Location: Chester, VA Pay: $19.00 per hour Schedule: MondayFriday, 8:00 AM5:00 PM Job Description: We are seeking a reliable and experienced Apartment Maintenance Technician to join our team at a residential...
...or short term arrangements. Please let us know if you want to discuss this further. Both children are competitive judo players who travel and train very often. So, part of the job will be taking care of the dogs, cats and the house on weekends if we are away (which is...