Job Description

Our role as a Field Claims Representative will be responsible for the investigation, evaluation and settlement of assigned claims involving 1st Party Homeowner and Commercial Property claims. This role is a field-based position and will require travel to loss sites to evaluate the damages. This also includes special investigation activities with an emphasis on investigating possible fraudulent activity. 

This is a field base position, travel will be required around the VT territory.

Responsibilities

• Field appraise losses of all types for both personal lines and commercial lines claims

• Take loss reports directly from insureds and/or claimants and/or their representatives.

• Appropriately handle incoming correspondence on assigned claim files.

• Investigate assigned claims – confirm coverage – verify damages.

• Effectively handle portions of claim investigations principally through on-site investigations, as warranted.

• Evaluate and settle assigned claims based upon the results of the investigation.

• A strong ability to work independently.

• Other related duties as assigned by supervisor including but not limited to aiding during CATs or other unusual spikes in claim volume.

Requirements

• Bachelor’s degree preferred or several years of direct experience

• 5-7 years of experience handling Property Claims; Commercial Lines experience a plus.

• Strong understanding of personal and commercial lines policy forms and coverage analysis.

• Multi-line adjuster’s license as required in our operating territories.

• Demonstrated proficiency in writing detailed structural cost of repair/replacement estimates in Xactimate estimating system and proficient in PC Windows environment.

• Demonstrated proficiency in investigating, evaluating and settling contents claims.

• Excellent understanding and skill level of claim handling and customer service.

• Possess or has ability to timely secure and maintain required multiline adjuster licenses. Knowledge of policy contracts, insurance laws, regulations, and the legal environment in which we operate.

• Outside/Field Adjusters - ability to view damages and prepare estimates based on their inspection of the damaged property.

Benefits

Concord Group employees are eligible for a comprehensive total compensation package including but not limited to medical, vison, dental, life, and disability insurance. We offer a generous Paid Time Off Program that includes vacation, personal, sick time and holiday pay. Invest in your future with our competitive 401(k) plan with company match!

About Us

As a leading regional provider of property and casualty insurance, The Concord Group helps protect the families and small businesses that enable our communities to thrive. Our positive work environment, competitive benefits, and rapid growth make The Concord Group a great place to build your career.

The Concord Group is an Equal Opportunity Employer. The Concord Group participates in E-Verify.

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