Job Description

What began in 2017 as an idea on the back of a napkin has quickly become an award-winning, fastest-growing communications firm working with some big-name consumer and B2B technology brands. At SourceCode, we’re focused on bringing brains and hustle, humanity and technology, creativity and business intelligence back to public relations.

SourceCode’s Account Managers / Senior Account Managers must have a good understanding of communications and client service, and experience with clients using emerging technologies to better understand and deliver seamless customer experiences. Account Managers are the day-to-day account leaders, overseeing more junior team members and ensuring all program KPIs are met. Having a number of years experience in PR and comms, the Account Manager / Senior Account Manager will bring an aptitude for working with media to co-create strategic, creative stories with junior team members. SourceCode employees at this level are responsible for providing senior counsel to our clients, leading long-term strategy, and creative campaign ideation and execution.

What You’ll Do:

• Build rapport and trust with B2C and B2B technology client contacts and be the primary point of contact for all tactical matters; effectively guiding and counseling clients
• Develop pitches, draft thoughtful briefing materials, engage with media, build core reporter relationships, and build longer term media strategies
• Analyze Muck Rack data to draw out themes and trends and inform more effective engagement strategies, client counsel, and where pivots are needed 
• Understand client roster & being strategic about leverage cross-client opportunities
• Read and share relevant news each day with teams and clients; demonstrate understanding of client media priorities
• Consume industry news to understand how it might impact or connect to clients; lead fuel rapid response
• Effectively track speaker/awards/events/ed cals/seasonal calendar to maximize client success
• Research and identify targeted influencers
• Social calendar management and content creation; build integrated strategies
• Lead campaign evaluation to distill and report insights to inform future client recommendations
• Take the lead on the development of written communication such as press releases, blog posts, award entries/speaking submissions, and longer length technical or highly complex bylines; editorial quality control
• Interview and develop thought leadership platforms
• Brainstorming and creative thinking; be vocal contributors across all elements of campaigns but most notably in internal and client brainstorms and planning sessions to contribute to team success
• Demonstrate understanding of client goals and KPIs and build meaningful strategies for clients; develop client scopes with minimal edits 
• Project manage account work across teams, ensuring monthly and quarterly client KPIs are on track; ensure that entire team understands client priorities and delivers to deadlines
• Manage project to budget, ensuring minimal under/overservice and client satisfaction
• Participation in business development – provide input into proposal development, take an active role in the pitch meeting
• Identify opportunities for organic growth 
• Mentor and coach junior team members for success; line management of 1-3 direct reports and assist in development of goals

Requirements

• 5+ years of professional experience, SourceCode’s Account Managers must have a good understanding of communications and client service. 
• Experienced with industry-specific applications such as Cision, Muck Rack, Meltwater, etc. 
• You have a passion for technology and/or the mechanics of integrated communications; you are fascinated by how brands and consumers interact today
• You watch, read and listen to a wide range of media and have a passion for creating and you love connecting clients to the agenda of the day 
• Ambitious and driven, you enjoy working through complex challenges and problem solving
• You are accountable for your work and take ownership of assigned tasks
• Waiting for direction is not your style; you’re comfortable volunteering for and trying new tasks
• As a team member you’re proficient in organizing your own workload against priority and importance for the good of the team, and helping other team members to do the same
• Ability to manage your own time to ensure deadlines are met
• You’re comfortable working alongside clients to share opinions and insight, collaborate and deliver updates, both positive and otherwise; 
• Strong writing and editing skills; ability to extract insights from large amounts of information
• Proactively offer solutions to problems presented
• An ability to connect news/trends to clients and an understanding of media landscape
• Ambitious and driven, you enjoy working through complex challenges and problem solving
• You know the details are important - whether scheduling a meeting, taking meeting notes or drafting a press release - but you’re keen to learn new skills and tools too

Benefits

• Robust benefits program

• Unlimited vacation
• Unlimited sick leave
• 401k with company match
• Profit-sharing program
• Workplace flexibility
• 6-month paid parental leave
• Professional learning and development
• Transit benefits
• Paid volunteer days
• Personal cell phone reimbursement
• Monthly wellness reimbursement

Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do. We are committed to creating a diverse, equitable and inclusive environment and strongly encourage you to apply.

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