Location: Remote (US, preference for West Coast hours)
About the Role
We're looking for a Senior Customer Success Manager to be the first dedicated success hire for a rapidly growing AI-driven SaaS product. You'll take over success directly from the founders and create scalable playbooks, processes, and customer journeys that ensure long-term retention and expansion. This is a high-impact role with autonomy, visibility, and the opportunity to shape the customer success function from the ground up.
What You'll Own
Who You Are
Skills & Tools
Compensation & Benefits
Salary: $119,000
Remote-first role (must work West Coast hours)
Visa sponsorship not available
Full-time position
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