Is industry experience needed for this role and why? ServiceNow experience for Telecom Industry
Must-have skills: ServiceNow Telecom Order Management, TSOM, TNI
Years of experience: 10 Years
Nice-to-have skills: ServiceNow Migration
Chances for extension? Good probability for extension
Job description:
Telecom specific module experience OMT, TSOM, TSM, TNI, CMDB, SOMT, Integrations Hub, Flow Designer is Mandatory.
No generic ServiceNow experience is considered.
Roles & Responsibilities:
As a ServiceNow Architect, you will be responsible for working closely with Client Enterprise ServiceNow architect, leading the effort to design, build, and configure applications, acting as the primary point of contact.
Act as a bridge between Business and Technology stakeholders. Create System design, High Level Design, Low Level Design and user stories in line with business requirement and accounting platform architecture.
Experience in analyzing data, migrating more sites / applications to ServiceNow platform.
Responsible for team decisions.
Engage with multiple teams and contribute to key decisions.
Provide solutions to problems for their immediate team and across multiple teams.
ServiceNow Architect responsibilities include:
Experience with OMT, TSOM, TSM, TNI, CMDB, SOMT, Integrations Hub, Flow Designer
Governance and change control for enhancements
Interface with domain architects, enterprise architects
Discuss & capture requirements with platform & product owner
Analyze requirements
Recommend solution options
Perform FSD reviews
Impact assessments
Coordinate development with scrum team
Understanding of ServiceNow data model, tables, workflows
Certified CSA, CAD, CIS
CTA and / or CMA a plus
Develop innovative solutions using ServiceNow Flow Designer to streamline business processes.
Collaborate with cross-functional teams to integrate ServiceNow Configuration Management Database for efficient data management.
Lead training sessions for team members on IT Service Management best practices.
Contribute to the enhancement of ServiceNow Data Sources and Integrations to optimize system performance.
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