Job Description

Job Description and Duties

Are you interested in a meaningful and impactful career? Would you like to contribute to protecting people and the environment and accelerating a statewide transition to sustainable pest management? The Department of Pesticide Regulation (DPR) could be the place for you! DPR is seeking an energetic and motivated Information Technology Specialist I for our Information Technology Branch team.

The Information Technology Specialist I (ITS I) is responsible for the configuration, development, administration, and maintenance of the department’s ServiceNow platform. The incumbent will utilize ServiceNow software development methodologies and best practices to conduct requirements analysis and system design while providing continued operation support for ServiceNow. The incumbent is responsible to develop and modify ServiceNow catalog items, flows, forms, workspace, lists, custom scripts, business rules, UI components. Work with functional and admin teams to deliver automated workflow solutions in ServiceNow. Collaborate with ServiceNow admins across the Agency to align initiatives and platform standards. Engage with internal stakeholders and IT staff to understand business requirements and translate it into functional specification. Create and maintain comprehensive documentation for processes, configurations, workflows, solutions and ensure that best practices and ITIL frameworks are followed. Work across the IT Branch to improve the platform adoption and user experience of ServiceNow. Prepare and conduct training sessions for users on newly developed catalog items. Stay informed of industry trends and new platform enhancements.

You will find additional information about the job in the .

Working Conditions

• Performance of these duties requires the use of computers, infrastructure hardware, networks, databases, electronic mail (both internal and external), voicemail, and the Internet.
• May occasionally work evening or weekend hours in response to system outages/recovery, maintenance, or upgrade activities.
• Occasional statewide travel on short notice may be required to support regional office locations. Travel may require overnight stays, driving, and flying.
• Performance of the duties indicated for this position occasionally require the ability to lift and transport equipment up to 50lbs.

NOTE : This position may be eligible for hybrid telework under Government Code 14200 for eligible applicants residing in California, subject to the candidate meeting telework eligibility criteria set forth in the CalEPA telework policy and/or future program need. Employees not residing in California are not eligible for telework. Regardless of telework eligibility, all employees may be required to report to the position’s designated headquarters location, as indicated on their duty statement, at their own expense.

Special Requirements

• This position is designated Conflict of Interest and requires disclosure of economic interests.
• If education is required to meet the minimum qualifications, you must include a copy of your degree and/or unofficial transcripts in order to verify you meet the minimum qualifications. If you use unofficial transcripts to verify you meet the minimum qualifications, you must provide official transcripts prior to your start date, if selected for the position.
• Please do not include any confidential information on any documents you submit for this job vacancy. Confidential information includes, but is not limited to: basis of eligibility, examination results, LEAP status, Social Security Number (SSN), birthdate, marital status, age, national origin, medical conditions, and use of medical leave.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Ability to communicate respectfully and with senstivity
• Experience developing on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Request, Service Catalog
• Experience with ServiceNow scripting, workflows, and automation
• Experience with ServiceNow administration and support
• Experience with JavaScript, Json, CSS, and HTML
• Knowledge of IT Service Management (ITSM), Software Asset Management (SAM), and Hardware Asset Management (HAM)
• Knowledge of software development methodologies
• Strong understanding of the ITIL framework
• Certification in ServiceNow Administration, Implementation, or Application Creation is a plus
• Experience in writing and developing IT documentation for processes and procedures
• Knowledge or experience with Microsoft Word, Excel. PowerPoint, Outlook and Visio would be beneficial.
• This position requires the incumbent maintain consistent and regular attendance, develop and maintain knowledge and skill related to specific tasks, methodologies, materials, tools and equipment, complete assignment in a timely and efficient manner, and adhere to all departmental policies and procedures.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Supplemental Questionnaire

You must answer the supplemental question in its entirety and follow all instructions for answering the question in order to be considered interested/eligible in the position.

Instructions :

The response should be no more than one page in length, double-spaced, in 12 pt. Arial font. Indicate your name and question at the top of each page.

Question :

Provide an example of a time when you identified and implemented a process improvement or workflow automation within the ServiceNow environment. What steps did you take, and what was the outcome of your efforts?

Note : Resumes, letters, and other materials will not take the place of the supplemental application.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -

  A response to the supplemental question is required to be considered interested/eligible in the position. The supplemental question and instructions are listed in the "Supplemental Questionnaire" section of this advertisement. You must answer the supplemental question in its entirety and follow all instructions for answering the question in order to be considered interested/eligible in the position.

Job Tags

Permanent employment, Full time, Work at office, Remote work, Night shift, Weekend work, Afternoon shift,

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